All orders are subject to a fixed postage charge of £3.95 and will be sent by Royal Mail - First Class. If you order before 3pm, the goods will be shipped the same day from our Greater London warehouse. Please note, we only ship to UK addresses. We cannot send items overseas.
How we package your order
All orders are sent in discreet plain mailing envelopes or boxes with your name and address on a label affixed to the front. Our company name and and logo DO NOT appear on the outside of the package, only our return address.
Unfortunately, parcels sometimes get lost in the post. The Royal Mail is very reliable but sometimes orders can get lost, and if this happens to your order, it will not be easy to trace it. To avoid the hassles and delays in having to chase up your order if it does not arrive, we strongly recommend tracked postage; if requested, your order will be sent by Special Delivery and we will send you a tracking number. If you do not select Special Delivery, your order will not be tracked.
Special Delivery can be requested on an order value over £30, and your order will be sent on the same day, if placed before 2pm. Otherwise they will be despatched on the next working day, and delivery is guaranteed by Royal Mail the following day (except weekends/holidays). You can then track your order at royalmail.com. If you do not receive it and the tracking shows that it has not been signed for, we will immediately re-send it to you. Please note that at certain times, Special Delivery may not be available.
You may return any unwanted or faulty item within 14 days of receiving it. We will refund your payment in full once we have received and processed the item, or you may exchange it for an alternative item subject to payment of any price difference and postage. However, we are unable to accept the return of any worn underwear or swimwear items, or used adult toys. An item is classified as worn if it has been worn, tried on and / or washed. If you return an unwanted item which is not in new condition (for example, the label has been removed, or the packaging has been ripped), your refund could be reduced to reflect any diminished value.