We will endeavour to ship your order within 24 hours (Mon-Fri, excl. holidays) by First Class post, for mainland UK addresses, If you order before 3pm, we may be able to ship your order the same day. Sometimes it can take us 48 hours to get your order ready for despatch, but we will always send you an email to let you know when it is on its way. Call us or email us if you do not receive your order, but remember that Royal Mail is not infallible, so please be patient if your order takes slightly longer than expected. If you were out when delivery was attempted, your parcel may have been taken back to the delivery office for you to collect. Check with the delivery office or your neighbours if it does not arrive.
Please note that most of our products are available for delivery to a UK address only, and overseas orders may be cancelled for this reason.
All UK orders are subject to a fixed postage & packing charge of £4.50
All items must be returned in as new condition with all original packaging and labels intact. We cannot be held responsible for returns that are lost in transit, as they are the sole responsibility of the customer, so insured postage is recommended. More details
All orders are sent in discreet plain mailing envelopes or boxes with your name and address on a label affixed to the front. Our company name and and logo DO NOT appear on the outside of the package, only our return address. Your card statement will show the charge from "P-Plus" or "Body".