When you register on our site or place an order, we require and store the following details. This information is not shared with anyone else, with the exception of Royal Mail or another delivery company, who will be provided with your contact details when an order is placed.
- Postal Address(es)
- Email address
- Phone number
- Details of products ordered
- Reward points accrued
We use return email addresses to answer any emails we receive from you. Such addresses are not used for any other purpose and are not shared with outside parties.
We do not keep any debit/credit card numbers or other payment details. All card information is collected and processed by our third-party gateway provider "Revolut" or "Paypal", in order for us to achieve high PCI compliance, and none of your card information is stored anywhere on this site or in our systems.
We use the data you provided to fulfil orders, and answer enquiries. We only ever use this data for contacting our customers ourselves, and we never share data with 3rd parties.
We may use your contact details to send you marketing emails regarding new products and promotions. We only send these emails if we have received your permission or have established a legitimate interest, and you can opt-out at any time. We use a third-party provider, MailChimp, to deliver our newsletter. Mailchimp gather statistics for us regarding email opening and clicks using industry standard technologies, to help us monitor and improve our e-newsletter. For more information, please see MailChimp's privacy notice. If you wish to receive our newsletters, we will seek your full consent before sending you any marketing messages.
We use the industry standard SSL (https) technology which is certified and insured by Comodo and is the best software available today for secure commerce transactions. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate procedures to safeguard and secure the information we collect online.
You can access all your personally identifiable information that we collect online by logging into your account with the username and password you created when you registered with us. Please email us if you'd like our assistance with this. You have the right to erasure of your personal data, which means you can request that we delete all or parts of your data that we hold or request that we stop processing it. You can email us if you would like to do this. Please note, in some instances we may be required to hold your data for up to 6 months after you placed an order, for the prevention and detection of fraud.